Transition Specialist job at National Social Security Fund

JOB DETAILS:
Job Purpose:
The role is primarily accountable for the overall quality, improvement, execution and enforcement of the Fund’s IT Change Control process. He/she is the main coordinator of this process and is the focal point regarding changes in IT in the organization.

Duties and Responsibilities include:
• Transition management: Ensuring a smooth transition of changes from development to operations, bridging the gap in today’s DevOps-driven environment.

• Coordinate with the team to implement technologies to detect unauthorized changes on the fund core systems
• Schedule changes and ensure appropriate resources are assigned to execute the requested changes
• Identify, analyze and prepare risk mitigation tactics for the requested changes
• Maintain the change schedule and projected service outage
• Perform change impact analysis, assess change readiness and identify stakeholders for the requested changes
• Review all change requests for compliance with required standards according to established guidelines
• Evaluate completed change requests to ensure the change management process was followed and recommend improvements
• Ensure all necessary communication, documentation and testing are done prior to approval
• Maintain pre-authorized and standard change lists
• Prepare for the Change Advisory Board (CAB) meetings by having the appropriate changes and respective stakeholders present/available for the meetings
• Present the requested changes to CAB for authorization
• Ensure all necessary documentation is availed and reviewed to inform the emergency change decision
• Continual review and improvement of the change process from best practice, risk/audit reviews and training

Education Requirements:
• A Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
• A professional certification in ITIL® 4 foundation
• A certification in ITIL® 4 Specialist: Create, Deliver and Support will be an added advantage.

Work Experience:
• 5 years working in a busy IT environment and relevant experience in IT Service Management
• Understanding the DevOps process and Unauthorized change detection in a busy IT environment.

Key Competences:
• Commitment & Integrity
• Proactivity & Innovation
• IT technical expertise and Knowledge. With knowledge on scripting.
• Adept at leveraging technology to enhance operational efficiency.
• Relationship Building
• Communicating and Influencing
• Resilience & Resourcefulness
• Thinking and Problem Analysis
• Research and investigation (Advanced)
• Business process and project management (Advanced)
• Risk and control (Intermediate)
• Data collection and analysis (Advanced)
• Problem-solving tools and techniques (Advanced)
• Computer-aided auditing techniques (Advanced)

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested individuals should follow https://forms.office.com/e/SdfHg8kVna to fill out the application form and also send copies of their application letter, curriculum vitae and academic qualifications, addressed to the Chief of People and Culture to recruitment@nssfug.org by Wednesday, 7th August 2024.