Shelter Depot Customer Engagement & Insights Agent job at ALIGHT (Formerly known as American Refugee Committee)

JOB DETAILS:
KEY DUTIES & RESPONSIBILITIES
Customer engagement
• Oversee the project activities that engage customer participation and feedback collection in the Shelter Depot
• S/he will be responsible for conducting sensitization and dialogue meetings with community members
• S/he will support execution of components of the Shelter Depot project that directly engages customers i.e., Work for Credit, Training; and collect relevant data
• Support the Every Shelter Innovation Lead with testing and exploring prototypes, innovations and pilots by engaging community members and supporting various stages of the process.

Customer insights generation
• Responsible for the generation of customer insights to inform the Shelter Depot project
• Implement co-creation in line with human centred design principles and generate ideas/ solutions/ recommendations from the customers
• Production of presentations, communication documents, human interest stories utilizing customer insights to showcase the achievements and impact of the project
• Work closely with and provide generated insights to the Communications and MEL departments to contribute towards proposal development and external communications

Monitoring, Evaluation, Learning and Reporting
• To develop a MEL plan for the shelter depot project
• To lead on the development, implementation and reporting of the Shelter Depot monitoring, assessment and evaluation activities
• To support the development of reports for the Shelter Depot project
• To lead on the sharing of learnings from the Shelter Depot project within Alight and the joint project team of Alight and Every Shelter, these are available for utilization

Coordination
• Support the Shelter Depot Project Social Enterprise Lead in the communication with OPM, UNHCR, and other governing bodies in the settlement
• Representation of the Shelter depot project in various forums/partnerships and be able to present / showcase Shelter Depot’s achievements in various forums
• Support the effective communication between ALIGHT and Every Shelter, participating in regular project update meetings

Other
• Perform any other duties assigned by the supervisor or in his/her absence, his /her designate.

REQUIREMENTS
• Bachelor’s degree preferably in research, MEL, development studies or related field
• Minimum 2 years of relevant experience in a refugee settlement setting
• Experience in working with not-for-profit organizations, social business enterprises.
• Computer literate (Google suite App – Word, Excel, Power Point, or any office application)
• Good administrative and documentation skills.
• Customer/Client Service Skills
• Excellent report writing and analytical skills.
• Excellent understanding of human-centred design and/or co-creation

Core competencies:
• Proactive and self-motivated, able to work independently as well as in a team.
• Learning and adaption ability
• Solution oriented with ability to positively overcome challenges
• Ability to deliver with minimum supervision
• Effective communication, problem solving and decision-making skills.
• Excellent people skills and good public relations
• High level of integrity
• Well organized; able to meet deadlines, good understanding of time management.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Click here to apply >>>