Information Technology Intern job at Uganda Airlines

JOB DETAILS:

A. Principal Accountabilities (KEY Performance areas):
Accountability (Responsibility)
• Training and coaching from IT professionals in all aspects of systems automation, end-user support, and application development.
• Available for receiving and logging user requests, incidents, and problems affecting all IT services.
• Conduct initial diagnosis, troubleshooting, fixing IT issues, or escalating incidents and/or problems to 2nd and 3rd-level support functions in the company.
• Measure and report IT team performance providing metrics for systems availability, and reliability.

• Identification, recommending, receiving, storing, and distribution of desktop equipment and software required by staff to effectively function in an officer environment.
• Install patches, and optimize desktop equipment, office applications, and tools as guided by Systems and Network administrators.
• Support end-users in the automation of routine and repetitive tasks automation
• Work with IT systems Developers, to design and develop business applications and/or web/mobile solutions.
• Document application codes and user guides
• Train end users in the recommended use of IT solutions and services as guided by the IT Systems developer, systems and Network Administrators

Knowledge and Experience
Qualification (Minimum)
• Must be an ongoing Student of IT, computer science, or Engineering in either the second, 3rd, or 4th Year of study at a recognized University
• Years of Experience (Minimum)
• At least 1 year of study completed at the University

Behavioral competencies
• Available to learn and work at the same time.
• Pleasant personality who is willing and able to listen to and understand user challenges and problems.
• Interests in Research and root-cause analysis
• Organization and record-keeping skills.
• Reports and performance analysis skills

Job application procedure

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