Cleaner (NGO Careers) A level Jobs at Norwegian Refugee Council (NRC)

Job Description

Position: Cleaner

Grade: Grade1, Step1

Reports to: OIC Rhino/Imvepi and the Logistics Team Leader

Supervision of: Non

Duty station: Arua    (Imvepi)

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The Cleaner is responsible for cleaning offices, meeting rooms, washrooms/WC, kitchen and other common areas such as the compound. The Cleaner will provide other general support as required.

Generic responsibilities 

1. Clean the offices, meeting rooms, washrooms/WC, kitchen and other common areas such as the compound
2. Ensure compliance with NRC procedures and policies
3. Ensure that washrooms are properly stocked with wash requirements
4. Dust and polish furniture, windows, doors and equipment
5. Empty waste paper baskets, dustbins and shredding machines
6. Prepare and serve tea and coffee to NRC staff and visitors
7. Report any relevant gaps, damages and breakages to line manager
8. Support the administration with ad hoc duties

Specific responsibilities

• Clean all offices, the kitchen, other rooms and the compound within the office premises.
• Ensure there is enough water for use in the office kitchen and washrooms.
• Support the Logistics Coordinator to monitor the stock of office supplies and report any deficiencies.
• Make timely request for Office Supplies and ensure proper accountability for their consumption
• Support staff to ensure there is hot water available for tea at any time
• Support staff to prepare meal as may be requested
• Dusting the office and cobwebbing each room to make it convenient for use.
• Ensure that all the washrooms are well stocked with the necessary supplies.
• Perform any other roles as may be assigned by the Supervisor

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Imvepi Office staff
• Logistics team

2. Competencies

Competencies are important for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

• Experience from working as a Cleaner in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own skills/profile

Context related skills, knowledge, and experience (shall be adapted to the specific position):

• A’Level Certificate, Higher academic qualification will be added advantage
• Two years’ experience working as an Office Cleaner in a humanitarian set up
• INGO experience will be added advantage
• Computer skills will be added advantage
• Good spoken and written English is essential.

2. Behavioural competencies (max 6)

• Planning and delivering results
• Working well with people
• Handling insecure environments

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The individual Work- and Professional Development Plan
• The Competency Framework

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