Engineer-IT Applications Support – MTN Uganda Limited

MTN Uganda is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position.

Job Title: Engineer-IT Applications Support

Reporting to: Manager IT Applications

Division – Technology

No. of Vacancies: 1

Level of work:  2 (14)

Mission/ Core purpose of the Job:

The main purpose of this role is to support the assigned IT Applications by proactive identification, isolation, and resolution of issues in the assigned applications/systems stack. The incumbent shall ensure platforms’ uptime and services availability, attend to customer trouble tickets escalated from front end teams within SLA and ensure efficient Operations & Maintenance of the assigned Enterprise IT applications.

Main Job Functions:

•To provide L1 and L2 operational maintenance and support for the IT Applications

•To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned

•Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations

•Development of technical documents including Standard operating procedures, troubleshooting guides

•Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified

•Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan

•Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience

•Matrix management across Information systems and business units

•Working with multiple vendors and business units

•Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications

 Education:

•Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.

Experience:

•4 years’ experience in a busy IT environment

•2 years’ experience specific to software development and maintenance of applications

•2 years’ experience specific to UNIX shell scripting, Database programming

Knowledge & Trainings

•Experience working on Enterprise Applications.

•Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop

•Shell scripting/Programming

•Unix/ Linux System administration

•Basic IP networking knowledge

•Software Development and management

•Reporting

•Analytical Thinking

•Business Process Design and Reengineering

•Decision Making

•Information Management

•Problem Solving

•Project Planning and Control

•Strategic Thinking and Planning

•System Analysis, Design, and Integration

•Telecommunications Technology Fundamentals

•Results orientation

•Credibility

•Building collaborative relationships

•Engaged management

•Influencing, Leadership, Power

•Risk-taking, Innovation

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