Information and Communication Technology (ICT) Tech Assistant – Norwegian Refugee Council, Uganda

Reports to: Logistics Coordinator

Supervision of: None

Duty station: Arua

All NRC employees are expected to work in accordance with the organisation’s core values: Dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The ICT Assistant is responsible for providing technical ICT support to the Area office.

Generic responsibilities 

1. Provide technical advisory services in relation to new or appropriate office technology options that   are relevant to NRC offices in respect to ICT
2. Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.
3. Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
4. Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.
5. Schedule regular computer and other technology related services maintenance and license renewals
6. Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
7. Define, deploy and maintain system security for shared services.
8. Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
9. Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
10. Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
11. Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.
12. Provide ICT technical support to all NRC Vocational Skills Training Centers (VSTs) with a special focus on providing required support and back up to ICTs instructors in the VSTs.
13. Any other duties as may be allocated by supervisor.

Specific responsibilities

1. Conduct technical evaluation
2. Technical Support on IT related issues such as Hardware, software, LAN/WLAN
3. Handle and follow ISP related issue with the service provider
4. Implement the IT policy
5. Ensure system security

Critical interfaces

• All Area Office staff
• Vendors/Service providers
• Vocational Skills Centers staff in the respective location- Bidibidi, Rhino, Nyumanzi and Ayilo

Scale and scope of position

Staff:

N/A

Stakeholders:

Vendors

Budgets:

None

Information:

Internet, Intranet etc

Legal or compliance:

Terms of employment,

2. Competencies 

1. Professional competencies

Generic professional competencies:

• Good grasp of intranet systems.
• Have good spoken and written communication skills
• Excellent interpersonal skills
• Have problem solving skills to deal with disputes, grievances and staffing problems
• Planning and delivering results
• Working with people
• Analysing skills
• Handling insecure environments

Context/ Specific skills, knowledge and experience:

• B.Sc. Degree in Computer Science/Information Technology or related field.

• At least 3 years of work experience
• INGO Experience required
• Hands on Experience and knowledge in Hardware, LAN/WLAN,
• Prior ICT experience in a setup with environmental and geographical constraints.
• Experience from working as an ICT Officer in a humanitarian/recovery context
• Certification on Microsoft Server/Cisco product is a plus

2. Behavioral competencies 

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description

• The Work and Development Plan

• The Mid-term/End-of-trial Period Performance Review Template

• The End-term Performance Review Template

• The NRC Competency Framework

Application Procedure

• Application is online only; Qualified Uganda Nationals only
• submit application, detailed curriculum vitae and academic documents as a single PDF document by 27th December 2021
• Only shortlisted candidates will be contacted, and CVs will be reviewed on a rolling basis;
• NRC will at no stage of the recruitment process request candidates to make payments of any kind. Further, NRC has not retained any agent to conduct recruitments on behalf of the organization.
• NRC is an Equal Opportunity Employer. Qualified Female Candidates are encouraged to Apply

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