Reports to: Supervisor-Travel documents
Job Summary:
Implement and perform Document Verification Unit activities to ensure compliance with regulations, standard operating procedures and to reduce UR’S risk exposure to penalties.
Key accountabilities /responsibilities:
- Verify and profile travelling passenger documents to ensure timely identification of improper / inadequate documents
- Identify improper / fraudulent documents to identify violations of immigration regulations in a timely manner.
- Immediately inform the Supervisor in regards to any suspicious documentation.
- Verify and confirm authenticity of visas
- Properly implement regulations and DVU procedures to ensure compliance in case of passengers returned due to improper travel documents
- Support governmental authorities and internal Security during investigations resulting from fraudulent documents identification
- Manage complex issues resulting from DVU procedures enforcement to reduce impact on customer service level
- Maintain a high level of customer service while implementing DVU procedures to reduce the impact on guests satisfaction
- Collaborate with Airport authorities and other departments to ensure enforcement of immigration regulations and timely identify violations
- Create internal and legal reports to accurately communicate inspections outcomes to authorities and Uganda Airlines Operations.
- Escort special and VIP guests at the Hub when required to provide support to specific passengers.
- Have knowledge of various restrictions to enter specific countries e.g. yellow fever, covid-19 etc.
Qualifications (knowledge, skills, experience):
- Diploma and 2 years experience in document verification
- Relevant experience with an Airline or GHA
- Airport operations training
Key Competencies:
- Fluent in both oral and written English.
- Good work speed
- Analytical skills
- Organizational skills.
- Confidentiality
- Honesty
- Attention to detail
About Us
Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.
As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.
How to apply
Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at Click Here to Apply
Applications should be addressed to:
The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda.
Only successful applicants will be contacted.
Position is open until 12th July 2021 at 4:00pm
