UN Jobs – Senior IT Assistant – United Nations High Commissioner for Refugees (UNHCR)

Job: Senior IT Assistant

Organization: United Nations High Commissioner for Refugees (UNHCR)

Position No.: T/001/01/21

Vacancy Notice: Internal/ External vacancy notice 001/Temp/2021

Duty Station: Kampala, Uganda

Grade: GS-5

About UNHCR:

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.

Job Summary:  The Senior IT Assistant will work under the direct supervision of an IT SDM Officer/IT Country Lead for Uganda Operation. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

Key Duties and Responsibilities:

• Provide the daily Helpdesk, Troubleshooting, and technical support for all staff in Kampala 4 offices/sites.
• Follow up with MSPs (Managed Service Providers), about staff specific IT issues, and provide assistance and feedback to the service provider about the current status of each incident.
• Assist in the management of Corporate SIM Cards (Issuance, Activation, De-Activation, Cancellation, replacement), and maintain proper Logbook for all requested SIMs.
• Assist in updates and preparations of monthly Staff Directory.
• Assist in the ICT Unit assets inventory, and the issuance/return of ICT Assets issued/returned from staff/custodians.
• Participate in any simple tasks and projects as determined by the IT SDM Officer.
• Be responsible for transferring items from & to Kampala main office, as well as handling any items required to be shipped or received from other HCR offices.
• Assist in configuration & installation of radios, and VTS systems.

Qualifications, Skills and Experience:

• The ideal candidate for the United Nations Senior IT Assistant job opportunity should hold a High school diploma. Required.
• Completion of technical school with training/certificate in Telecommunication and Information Technology is required.
• At least three years of previous job experience relevant to the ICT field is required.
• Knowledge of English is required
• Technological Awareness

Desirable Qualifications & Competencies

• Additional knowledge of another UN language is desirable

How to Apply:

All interested Ugandan nationals who wish to join the United Nations High Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the link below and follow the application instructions after reviewing the job details.

Click Here

Deadline: 21^st February 2021