Business Transformation Officer (Digital Solutions) – United Nations World Food Programme (WFP)

Job: Business Transformation Officer (Digital Solutions)

Organization: United Nations World Food Programme (WFP)

Duty Station: Kampala, Uganda

About WFP:

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to United help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Job Summary:  The Business Transformation Officer (Digital Solutions) will perform activities and analytical work of limited complexity supporting several business areas and maintaining contacts with business counterparts to bring business requests into IT. They use their limited technical knowledge and experience to assist in gathering and analysing business needs, and supporting solution delivery. Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and regular feedback on work performed.

Job Purpose: To Partner with the business to understand their requests and operating environment in order to contribute to the transformation of business requirements into solutions exploiting IT capabilities and focusing on business satisfaction. This staff will be the IT unit’s focal point in providing digital solutions to the CO across all spectrum of activities  in order to fulfill the objectives of the country strategic plan.

Key Duties and Responsibilities:

Planning:

• Contribute towards the development of a wide variety of projects, plans and processes, ensuring alignment with wider programme policies, guidance and digital transformation agenda.
• Support Uganda Country Office projects to deliver digital solutions, automation of business processes, data analytics and mobile applications in a timely manner and according to priorities and budgets
• Identify opportunities for Digital Service improvement – Liaise with other offices and teams in order to plan, coordinate and implement any expansion of WFP’s digital presence.
• Act as a project manager, manage estimates, prepare business cases, carry out resource planning, risk identification, issue management for the effective design, development, deployment and operation of digital solutions and services.

Assessment and Analysis:

• Use standard Business Analysis techniques to draft proposals relating to digital projects.
• Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.
• Provide input on policy and strategic technical direction on use of digital solutions and services to enable beneficiary identity and transfer management in food assistance activities.
• Support and contribute to strategic thinking on digital systems and tools in line with the Country Strategic Plan, ensuring alignment with corporate WFP policies and guidance

Partnership:

• Troubleshoot and fix solution production and deployment issues
• Produce technical documentation, user guides, standards Integrate data from various back-end services and databases; map existing data infrastructures, data sources, data flows, and prepare raw data from these multiple sources for analysis and reporting.
• Ensure that the workflow and tasks for the development team and external development agencies are prioritized
• Collaborate with all relevant actors to ensure that information management activities and support to government is fully integrated, ensuring a coherent package of information management tools and support coming from the international community.
• Liaise with internal counterparts to ensure effective collaboration, monitor ongoing implementation of digital information systems and tools.
• Support the identification, development and management of potential partnerships for collaborative implementation.
• Serve as a focal point and advocate for data analytics and reporting; as well as digital information systems and tools in meetings with government, donors and other relevant development partner

Solution development, testing and deployment:

• Deliver digital solutions and services that meet “Digital by Default Service Standards” and are best in class, giving same level of digital experience to WFP internal staff, and external users including the people that we serve and partners.
• Collaborate with developers as needed to ensure timely delivery of features of the digital tools, including continuous enhancement of digital complaints and feedback mechanisms and real time monitoring systems.
• Oversee and coordinate integration of digital information systems and tools to government ministries as required.
• Collaborate with relevant Government entities, cooperating partners and relevant stakeholders to support integration of data sources in digital information systems and tools.
• Define key performance indicators and milestones for the digital tools and assure their implementation.
• Implement continuous service delivery, developing and delivering solution and service changes and improvements based on user insight and performance data.

Qualifications, Skills and Experience:

• The ideal candidate for the United Nations World Food Programme (WFP) Business Transformation Officer (Digital Solutions) job vacancy must hold an advanced degree or a first degree with 5 years of related work experience in Computer Science, Data Science, Information Systems, Statistics, Engineering Communication, Sociology, Digital/Product Design or other
• At least three years’ experience: deploying Information Management Systems like Identity and Benefits Management systems, or, developing database software solutions, or, integrating data analysis systems.
• Strong analytical and reporting skills, including the ability to analyze and report on research findings and draw actionable conclusions.
• Familiarity with data management tools like (Server-side – Python: Django/Flask/Pyramid, PHP: Zend Framework, Front-end – React, Content Management – Drupal, Databases: MariaDB/MySQL, PostgreSQL/PostGIS, DevOps – Docker, or similar is an added advantage
• Experience drawing actionable insights from data analytics; comfortable using data analysis software (e.g. Tableau, MS Excel, Microsoft Power BI, SPSS etc.) to conduct analyses and relate the findings to challenge at hand. is an added advantage.
• Experience in briefing management and working closely with deployment, design and development teams to optimize user experience on digital solutions. Advanced knowledge of digital solutions best practice.
• Proven experience in current agile project management practices, and familiarity with open source, cloud platforms and digital service technologies.
• Certification in Project Management methodologies is an added advantage
• Certification in Business Analysis is an added advantage.
• Experience in performing user support activities resulting in timely, high-quality delivery of services to user community is desired
• Prior experience in modelling data and information flows to document key decisions and results.
• Excellent communication skills, including the ability to adapt communication style to a range of different stakeholder groups.

Competencies:

• Governance, Strategy and Architecture: Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.
• Change Implementation, Project Management, Planning and Optimization: Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.
• Technical Expertise: Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
• Requirement Definition & Management: Exhibits thorough understanding of business areas and processes to define, prioritize and customize IT infrastructure solutions to requirements.
• Strategic Account Management: Facilitates open communication and discussion with clients to assess and promote understanding of need for future changes in services, products and systems, resulting in overall client satisfaction.
• Business Analysis: Has in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business needs.

How to Apply:

All suitably qualified candidates who wish to join the United Nations World Food Programme (WFP) are encouraged to apply online at the link below

Click Here

Deadline: 28th January 2021