IT End User Support Officer job at Prudential

JOB DETAILS:
Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization’s IT infrastructure.

Responsibilities
• Provide technical support to end-users in person, via phone, email, or other communication tools.
• Diagnose and resolve technical hardware and software issues.

• Install, configure, and maintain computer systems and applications.

• Set up new user accounts and profiles and manage access control.
• Monitor and maintain computer systems, networks, and peripherals.

• Collaborate with IT team members to resolve complex issues and escalate problems when necessary.
• Ensure security measures are in place and update antivirus software regularly.

• Maintain documentation and records of IT issues and resolutions.
• Train users on basic IT functions and best practices.

Other duties
• Perform any other duties as assigned by management

Core Competences Required:
• Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
• Proven work experience in IT support or similar role.
• Strong knowledge of computer systems, hardware, software, and networks.
• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work well independently and within a team.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
• Understanding of IT security principles and practices.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Please send your CV and academic documents to hr@prudential.ug and
maureen.naggayi@prudential.ug by 14th April 2024.