E-Commerce Customer Service Executive job at Aquantuo LLC

JOB DETAILS:

About Us:s
We are a global shipping company providing comprehensive logistics services for individuals and businesses. Our commitment to excellence, innovation, and reliability sets us apart. Our culture thrives on collaboration, integrity, and continuous improvement.

Job Overview:
We are seeking a dynamic and customer-centric individual to join our E-commerce Operations. The ideal candidate should possess excellent communication skills, an understanding of the shipping industry, eCommerce, sales, marketing, and be computer-savvy. This role involves responding to client inquiries through various channels, providing real-time updates, coordinating shipping processes, and ensuring an exceptional customer experience.

Responsibilities:
• Respond promptly to emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes.
• Provide exceptional customer service both online, over the phone, and in person.
• Ensure real-time status updates of all client requests across all service areas.
• Coordinate with other departments to purchase, update, process, ship, clear, and deliver packages.
• Collaborate with sales/marketing team to convert prospects into satisfied users.
• Coordinate and create all necessary shipping / logistics documents while adhering to industry guidelines as and when necessitated.
• Familiarity with shipping and logistics industry operations, including pick-ups, drop-offs, Bill of Lading, Commercial Invoice, etc.
• Comfortably use computers, mobile devices, and Microsoft Office applications.
• Ability to examine online stores and successfully complete purchase requests.
• Assist users in navigating our platform (website and apps) remotely over the phone or in person.
• Quickly learn new programs and processes to support users effectively.

Qualifications:
• Bachelor’s degree
• Call center experience is essential but not a must.
• 1 year of experience in a customer interacting role.
• Excellent communication skills, both written and verbal.
• Understanding of the shipping industry, eCommerce.
• Computer-savvy with proficiency in Microsoft Office applications.
• Ability to provide exceptional customer service in various settings.
• Quick learner with a proactive approach to problem-solving.
• Females are strongly encouraged to apply.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

Please send your CV and academic documents to careers@aquantuo.com
Application Deadline:
Applications will be reviewed on a rolling basis.