Community Service Assistant – Call Desk job at Evidence Action

JOB DETAILS:
Job purpose
Community Service Assistant – Call Desk position is primarily an office based position which plays an important role as an interface between Safe Water with local community leaders and elected dispenser promoters in delivering the chlorine dispenser safe water intervention to the rural communities.

Key Duties and responsibilities:
• Make calls to the community elected promoters to collate information about dispenser maintenance issues, chlorine refilling, and community issues regarding the dispenser use and water treatment
• Make calls to secure field teams appointments for community meetings/trainings, community leaders meetings and/or field visits
• Maintaining a database of promoter contacts, promoter calls feedback and issues raised
• Ensuring that all calls and issues are logged on the issue tracker on PROGMIS.
• Maintaining a well-organized hard data and folders of promoter scripts, contacts etc.
• Any other activity assigned by the supervisor

Key Performance Indicators:
• Making calls to promoters to mobilize them and remind them about their roles – 400 promoters per week.

Requirements
Qualifications and Skills:
• A minimum education qualifications is at least a UACE certificate.
• At least 1-2 years’ experience working with communities or social enterprises/NGOs.
• Certificate in office management, communication, community work, project management or equivalent is an added advantage.
• Certificate in computer skills in MS office suite is an added advantage.
• Good language skills in English and other local languages (Lugweri/Lusoga/Lusamia/Ateso) both spoken and written.

Required Competencies and Attributes:
• Excellent communication skills and telephone mannerism
• Good computer skills, data entry and management skills
• High level discipline and good character while engaging with promoters and other community leaders, program teams and managers.
• Good presentation skills, basic office etiquette, office housekeeping, and punctuality.
• Community service attitude.
• High level of integrity and stewardship.
• Team work. Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
• Passion to work in a rural community setting
• Self-driven and highly motivated to deliver results within tight deadlines.
• Proactive and ambitious to support innovation and change in a dynamic working environment
• Positive attitude to work and to develop in a fast paced work environment.

Work Hours: 8

Experience in Months: 24

Level of Education: High School

Job application procedure

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