JOB DETAILS:
Reports to: Manager, Products, Innovation & Transactional Banking
Department: Business
Job Summary: Responsible for enrollment, marketing of bank products, ensuring the bank’s product offering is fully utilized by the target market.
Key Responsibilities:
• Accountable for effective conversion of CBU customers on all products and channels.
• Drive uptake and utilization as per banks strategy and budget.
• Monitor performance of the bank’s products daily within a given portfolio and identify shortfalls if any and ensure optimized uptake of the channels.
• Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
• Ensure products offered are in line with the bank’s overall customer experience standards.
• Ensure effective controls so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
• Monitor processes and procedures within the…
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