JOB DETAILS:
The Teller will be responsible for providing exceptional customer experience while ensuring efficient and accurate transaction processing for FINCA Uganda customers.
Key Duties & Responsibilities
1. Processing customer cash entries after carrying out proper due diligence checks.
2. Escalating any suspicious transactions to the Head Teller and Branch Operations Supervisors.
3. Resolving customer queries, inquiries and complaints as per the management process.
4. Escalating any complaints not resolved.
5. Contributing to the branch business growth initiatives, both savings and credit
6. Maintaining high quality control on day-to-day branch operations and report any control lapses.
7. Developing initiatives to improve processing efficiencies and initiatives to support branch cost control.
8. Ensuring proper document filing system.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
1. Strong interpersonal skills
2. Strong numerical skills.
3. Excellent communication skills and ability to work with teams…
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