JOB DETAILS:
Job Purpose/Mission
The Technical Support Specialist role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems.
The Technical Support Specialist will work closely with the Global Digital & IT team where escalations are required, including issues of a security nature or where additional expert advice and assistance is required.
Responsibilities
• Provide first point of IT Support contact for Uganda staff, covering all computer workstation hardware, software and associated peripherals.
• Deploy computers and associated peripherals including new installations and redeployment of existing equipment to defined standards.
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner…
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