JOB DETAILS:
What you will do
• Lead transformational IT projects with internal and external parties, such as workflow automation, CRM, IVR/telephony services and electronic payments.
• Lead quality assurance (QA), regular testing and management of all of these systems and its users.
• Perform data analysis for business process improvements, systems monitoring and management reporting.
• Supporting and training staff in core banking software and other relevant software.
• Manage the day-to-day issues that employees face using the tools and systems available.
• In charge of restoring users and systems back to operational status in a speedy and…
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