JOB DETAILS:
Job Purpose:
To serve as the organisation’s first line of ICT support, ensuring the seamless operation of network, system infrastructure, application services, and manage application access.
Duties and Responsibilities:
• Network & System Monitoring: Continuously monitor network and system infrastructure to detect and address anomalies, ensuring uninterrupted service delivery.
• Customer Channels Service Monitoring: Oversee service channels, such as the NSSFGo app and web portal, to promptly identify and address issues affecting external customers, including OTP and performance problems.
• Application Services Monitoring: Monitor all critical application services across the organization, identifying warning and critical alerts, and escalate them to specialized teams for timely resolution.
• Access Management: Manage user access to core applications (e.g., PAS, CRM, JDE, Smartlife), including assignment and revocation of permissions, in line with the approved access procedures to ensure security and compliance.
• Asset…
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