JOB DETAILS:
Job Summary:
Manage the team to ensure maximum recovery of money owed by the debtors.
Roles and Responsibilities:
• Review assigned collection portfolio, divide and assign portfolios in an equitable and effective manner.
• As a team member, participate in promoting the firm’s image through customer care and good customer relations while executing enshrined duties in accordance with the firm’s customer services charter.
• Support junior staff in achieving business objective through regular performance management.
• Prepare daily and monthly portfolio collection progress reports to be forwarded to the firm’s clients.
• Able to use the auto dialer system in terms of uploading campaigns as per strategy agreed on a daily to achieve maximum collections.
• Ensure compliance with legal, statutory, regulatory and contractual requirements in the Quality Management…
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