Shelter Depot Customer Engagement & Insights Agent job at ALIGHT (Formerly known as American Refugee Committee)

JOB DETAILS:
KEY DUTIES & RESPONSIBILITIES
Customer engagement
• Oversee the project activities that engage customer participation and feedback collection in the Shelter Depot
• S/he will be responsible for conducting sensitization and dialogue meetings with community members
• S/he will support execution of components of the Shelter Depot project that directly engages customers i.e., Work for Credit, Training; and collect relevant data
• Support the Every Shelter Innovation Lead with testing and exploring prototypes, innovations and pilots by engaging community members and supporting various stages of the process.

Customer insights generation
• Responsible for the generation of customer insights to inform the Shelter Depot project
• Implement co-creation in line with human centred design principles and generate ideas/ solutions/ recommendations from the customers
• Production of presentations, communication documents, human…

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