JOB DETAILS:
Role Overview:
The Service Support Officer will provide first-level support for the bank’s IT systems, ensuring swift resolution of technical issues and excellent user experience.
Key Responsibilities:
• Handle IT service desk inquiries and escalate issues when necessary.
• Assist in hardware and software installations.
• Train and support users on IT tools and systems.
• Maintain IT support documentation and reports.
Qualifications and Skills:
• Diploma or Degree in IT or a related field.
• Strong customer service and communication skills.
• Experience in IT support or service desk operations.
• Proficiency in troubleshooting and problem-solving.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Associate Degree
Job application procedure Click Here to View the Full Job Description >>>
Interested in applying for this job? send all the required documents to recruitment@housingfinance.co.ug
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