JOB DETAILS:
Main Purpose:
Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
Main Job Functions:
• Drive excellent customer service in the Service Centre
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
• Handle customer problems, queries, complaints and requests
• Educate customers on products and services
• Escalate customer issues for speedy resolution
• Support companywide business initiatives at the branch
• Ensure Service Centre standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the Service Centre Supervisor in all operational activities in the store
Education:
• Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
• A minimum of one year experience in a service environment
• Good knowledge…
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