JOB DETAILS:
Job purpose
To ensure customer satisfaction through effectively identifying/interpreting customer needs and communicating them to the Workshop team to fix them right the first time.
Key responsibilities
• Accurate identification of customer needs and accurate repair order preparation.
• Take all steps to address, resolve and follow up all customer complaints in the shortest time possible.
• Update customers on progress of work and notify them of any changes to manage client expectations.
• Carry out post service follow ups to ensure that customers are fully satisfied with services rendered.
• Adhere to the Toyota Service Manual – Fix it right (Kodawari) and safety (Anzen) standards.
Educational and Experiential requirements
• Minimum of a Diploma in Automotive/Mechanical engineering
• At least 2 years’ experience in the mobility/automotive industry – added advantage is customer interfacing experience.
Key competencies, skills and personal attributes
• Ability to drive…
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