JOB DETAILS:
Main Purpose:
Reporting , analytics and monitoring of Network quality and performance metrics.
Main Job Functions:
• Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.
• Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights
• Driving end to end Network strategy initiatives to achieve Business Objectives.
• Designing and implementing Network KPI improvement initatives to improve User experience.
• Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.
• Improve customer experience through Benchmarking drive tests to develop initiatives to improve Network Quality
• Develop reporting systems and dashboards to help with regular monitoring of network performance metrics
• Work with customer experience teams to improve cutomer experience through clear incident management
• Regular report preparation of…
Click Here to View the Full Job Description >>>