JOB DETAILS:
KEY RESPONSIBILITIES
• Develop and update strategy for the business in branches based on the bank’s Leadership strategy work. This involves careful translation of overall bank strategy into respective branch tailored strategies based unique features of their locations.
• Set budgets and targets for the branches in alignment with the overall retail targets and decide on plans and tactics to achieve them.
• Drive performance rigor to increase penetration into the target customer segments (SMEs and personal banking).
• Ensure superior service levels across all customers touch points (branches and digital touch points).
• Play a lead role in developing alternate channels of customer delivery and migrate transactions to offer enhanced convenience to customers at the same time maintaining a lower trend on the service delivery costs.
• Ensure…
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