JOB DETAILS:
REPORTING TO: Head Integrated Channels
JOB PURPOSE: Reporting to the Reporting to the Head of Integrated Channels, the Senior Manager – E-Banking will be responsible for driving the acquisition, onboarding and utilisation of the Mobile & Internet Banking channel and as a result divert traffic for basic transactions from branches to the electronic platforms.
LOCATION: Kampala
KEY ACCOUNTABILITIES:
• Develop and oversee the execution of a smart customer onboarding process or functionality to the channels to drive uptake of the Digital Banking Channels.
• Work with all stakeholders to ensure stable and effective service delivery on electronic channels (minimal service downtimes, adherence to service levels agreements and use of monitoring tools) to maintain at least 90% uptime on the channels for a better customer experience.
• Collect & consolidate…
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