JOB DETAILS:
Job Summary:
This position is responsible for Collection/Recovery of outstanding in AFCL Business
Specific responsibilities include but not limited to:
• Monitor collection processes and operations; track succession rate of the entire process, train new employees and hold reviews.
• Identify problem accounts and provide regular updates of receivables to management.
• Draft & send collection letters to customers based on the monthly aging reports.
• Handle customer complaints and monitor call reports as per SOPS.
• Identify areas of improvement and implement enhanced process for operational efficiency.
• Identify accounts requiring collection agency or legal action and coordinate collections.
• Research and locate missing information needed for staff to perform at optimum levels.
• Prepare regular reports of debtor performance and use analytical skills to improve and or…
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