Relationship Officer job at NCBA Bank

JOB DETAILS:
Job Purpose Statement
The purpose of this role is to achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them thereby generating additional business through cross-sell opportunities.

Key Accountabilities (Duties and Responsibilities)
• Business generation through organic growth and increase of product uptake per customer in line with organizational goals
• Sustain customer satisfaction and increase retention rates through adhering to set customer service and relationship management standards

• Minimization of exposures to and impact of risks assisted with KYC, AML and portfolio maintenance

• Competency development to effectively perform Branch Sales Officer tasks
• Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment

• Providing an interface between the bank…

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