JOB DETAILS:
Job Summary
To manage and sustain a portfolio of Enterprise customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share.”
Job Description
Sales and Customer Management (40%)
• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
• Conduct annual and if appropriate, interim reviews of customers borrowing facilities.
• Conduct annual and if appropriate, interim reviews with non-borrowing customers.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points and new product…
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