JOB DETAILS:
Job Purpose:
The key role is to support the conduct of research that solves complex challenges across the Fund and generate and develop innovations that increase the Fund’s product and service range to meet the new and evolving needs of the Fund’s membership.
Duties and Responsibilities include:
• Synthesize product/service ideas into innovative customer solutions that enhance satisfaction, retention or cost savings.
• Define both long-term product development strategy for the financial year as well as short-term plans to achieve the product vision and deliver business results
• Prepare product concepts /manuals and business cases for new products and services and determine effective products/services specifications and features.
• Develop comprehensive product plans, incorporating market research and assessment, market requirements, define the competitive arena, and establish the objectives, strategies, and actions required to achieve business goals.
• Project Management – champion & drive consistent and cross-functional…
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