JOB DETAILS:
Key accountabilities /responsibilities:
• Ensure a safe work environment by following rules and regulations regarding the work place.
• Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
• Check-in passenger’s baggage and tag them to appropriate destination.
• Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
• Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
• Responsible for sending passenger service messages to next station.
• Make announcements regarding flight activity at gate or over airport’s general public-address system.
• Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
• Communicate with flight crew on ground and via ground-to-air radio.
• Coordinate…
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