JOB DETAILS:
To process claims expeditiously and professionally to meet customer’s expectations and the overall departmental objectives.
• Correspond with clients to acknowledge claim processing and update on progress regularly
• Obtaining adequately documents & processing claims within standards of service.
• Timely processing of claims as per the stipulated guidelines and procedures
• Records, registers and posts new claims and processes them within the set standards to ensure quality customer service is given.
• Set initial reserves for new claims and recommend reserve changes
• Close files as payment/recoveries are made
• Evaluate preliminary claim information and revert to broker or insured for more information where necessary to ensure that the correct information is documented for ease in processing the claim.
• Cross checks claim details (claim form) and other…
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