Manager, Tele-sales and Retention job at Standard Chartered

JOB DETAILS:
Job Summary
To deliver revenue, retention and cross sell budgets across all assigned product lines for the Telesales & Retention unit ensuring consistent high level team productivity
Business
• Deliver your revenue target
• Ensure Portfolio coverage by all team members
• Manage outbound activities for all agents in the team
• Ensure delivery of targets for all retail product lines as required by the business
• Manage costs within agreed limits

Key Responsibilities
Processes
• Ensure quality service delivery during outbound activities within the stipulated processes and governance
People & Talent
• Perform coaching to deliver improve agent performance
Governance
• Ensure compliance to all V&V governance requirements

Skills and Experience
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of…

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