JOB DETAILS:
Job Description
KEY RESPONSIBILITIES:
• Develop, implement, and enforce Electronic Banking Operations policies, processes, and procedures.
• Direct the E-Channel Operations services to ensure timely service delivery. These include mobile banking, card business, superagency float management, Agency Banking, merchant payments, ATMs, Online banking Mobile credit products, digital savings products, Digital accounts, Interswitch, timely settlements (Money Transfers and Mobile money) as well as general support for all the services.
• Timely identification of point of service failures and implementation of corrective measures.
• Regular proactive review of reconciliation reports for settlements, wallets and Money Transfer accounts to Investigate and clear any reconciliation items in a timely manner.
• Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally.
• Regular review of queries from Business units to confirm that they are resolved as…
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