Lead Customer Service Management job at YOYA Technologies Limited

JOB DETAILS:
YOYA Technologies Limited is a leading software entity in Uganda, dedicated to developing innovative approaches in revenue collection, accountability, and digital transformation.
Our core values — Continuous Improvement, Integrity, Responsibility, and Respect — drive everything we do. We are committed to fostering a customer-centric culture that collaborates with partners to position our customers for competitive advantage and enhanced business experiences.

Job Summary
The Lead Customer Service Officer in the Business Operations department plays a critical role in ensuring exceptional support and service for internal and external stakeholders. This position involves managing a team of customer service representatives, troubleshooting technical issues, and fostering efficient communication between IT and users to enhance overall service delivery.

Key Responsibilities
On-site Customer Engagement:
• Conduct regular visits to customer sites to understand their IT needs and gather feedback on service performance.
• Build and maintain strong relationships with key client stakeholders…

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