JOB DETAILS:
Responsible for first-line support for ICT networks to achieve Service Level Objectives and Systems Performance standards.
Key responsibilities
1. Provide first-line technical support; answering and fixing queries via phone, email and help desk
2. Offer excellent staff support for all ICT related queries and adhere to all service management standards
3. Take ownership of user problems, and be proactive when dealing with user issues
4. Ensure that all calls and support requests are logged on the service desk
5. Maintain a log of any network and infrastructure problems
6. Support users in the use of the network by providing necessary training and advice
7. To allocate more complex calls to the relevant ICT technical support levels
8. In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house
9. Perform preventive, maintenance, regulatory compliance and other related activities required for…
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