JOB DETAILS:
The IT Infrastructure Officer will support the installation, deployment, and maintenance of servers, desktops, printers, telephony, and other hardware across both production and DR environments. Additionally, provide timely and efficient user support across networks, desktops, and applications.
Reports to: IT Infrastructure Manager
Purpose of the Role
The IT Infrastructure Officer will also support processes that identify, control, and account for assets throughout their lifecycle, from ‘Receipt’ into the organization to their ultimate ‘Disposal.’
Main Job Responsibilities
• Undertake effective capacity management of all server and storage resources.
• Support the installation, deployment, upgrade, and troubleshooting of servers and storage hardware components, resolving related support issues in a timely and efficient manner to meet or exceed the SLAs agreed with the business.
• Follow the change management process to implement any major infrastructural changes in the live environment.
• Support the delivery of all assigned business…
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