JOB DETAILS:
Responsible for first-line support for ICT systems to achieve Service Level objectives within Systems Performance standards.
Key responsibilities
1. Provide first-line technical support; answering and fixing queries via phone, email and feedback management system;
2. Offer excellent staff support for all ICT related queries and adhere to all service management standards;
3. Proactively handle issues reported on the feedback management system and ensure that all calls are logged on the service desk;
4. Support users in the setup and use of computer equipment;
5. To allocate more complex calls to the relevant ICT technical support levels;
6. In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house;
7. Ensure documentation is maintained and filling is properly managed;
8. Participate in the Graduate Trainee Program’s scheduled training sessions;
9. Perform any other duties assigned by management from time-to-time.
Knowledge…
Click Here to View the Full Job Description >>>