JOB DETAILS:
Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization’s IT infrastructure.
Responsibilities
• Provide technical support to end-users in person, via phone, email, or other communication tools.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Set up new user accounts and profiles and manage access control.
• Monitor and maintain computer systems, networks, and peripherals.
• Collaborate with IT team members to resolve complex issues and escalate problems…
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