JOB DETAILS:
Description
Sokoni Africa Limited is currently seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests and play a vital role in providing exceptional customer service. You will handle reservations, check-ins, and check-outs, as well as assisting guests with inquiries and ensuring their overall satisfaction.
Responsibilities
• Greet and welcome guests with a warm and friendly demeanor
• Check-in and check-out guests, ensuring accurate and efficient processing
• Handle guest inquiries, requests, and concerns in a prompt and professional manner
• Manage reservations and monitor room availability
• Process payments and maintain accurate financial records
• Provide information about hotel facilities, services, and local attractions
• Assist in resolving guest complaints or issues
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