JOB DETAILS:
Job Summary
To own and consistently enhance Retail & Business Bank Payments CVP, capture new ecosystem payments and monitor payments channels for availability while managing issues and complaints raised, resolved and outstanding, plus transactions executed.
• Ensure uptake of existing payments capabilities, meeting benefit realization targets on new payments propositions, product Support and Query Management related to the channel or product. Role holders also support product roll-out, a key contributor to cross sell.
• Oversee payments penetration into Absa’s Retail & Business Banking base to drive convenience and improve returns to the bank by 3X.
• Launch, promote and create mass awareness of Absa payments propositions
Job Description
Strategy and Business Management (30%)
• Meet payments channel targets – values, volumes, income, costs
• Manage Information on customer support services
• Continuous service performance reviews
• Proactive research and stay abreast of product…
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