JOB DETAILS:
Job Purpose
The Customer Care Service Apprentice will be responsible for providing excellent customer support to clients seeking mobile phone loans. The apprentice will work in a call center setting and will be trained in various aspects of customer care, including communication skills, problem-solving, and product knowledge.
The primary goal of this role is to ensure customer satisfaction and build strong relationships with clients.
Job Responsibilities
• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Provide information about company products, terms, and conditions to clients while ensuring continuous improvement of customer service processes and procedures.
• Resolve customer queries and complaints promptly, escalating unresolved issues to the appropriate team members.
• Maintain accurate records of customer interactions, updates, and resolutions in the company’s customer relationship…
Click Here to View the Full Job Description >>>