JOB DETAILS:
Job Purpose Statement
The primary responsibility of the Experience Designer is to define and oversee overarching customer engagements and experiences, which represent the ideal end-to-end customer journeys across numerous touchpoints and result in a service experience that meets the needs and preferences of the users.
Key Accountabilities (Duties and Responsibilities)
Financial (10%)
• Improved customer life time value through continuous improvement in service delivery
• Getting it right the first time through design thinking sessions and incorporating customer feedback to reduce revenue loss through journey reworks.
Internal Business Processes (50%)
• Collaborate with the insights counterpart to identify and prioritize research needs.
• Working with other squads to drive User experience design from research to development to drive deep insights on customer journey performance
• Design outstanding E2E Digital First Customer Journey Mapping.
• Provide expert advice in User…
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