JOB DETAILS:
How you’ll help us achieve it
• You’ll lead our Support Product team, which builds and maintains the tools used by our support agents to solve customer problems.
• In a very price-sensitive industry, support is a major cost center. In the next few years, we’re looking to transform our support team to solve customer problems quickly and well. We want to give agents the information they need to solve customer problems efficiently and enforce company policies consistently, enable users to self-serve 24/7 via chatbots available in-app and through messaging services, and create systems for funneling feedback to product teams.
• You’ll supervise five engineers and work closely with our Support PM and one data analyst to build the tools that make all of this possible and ensure continuous…
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