JOB DETAILS:
About Us:
We are a global shipping company providing comprehensive logistics services for individuals and businesses. Our commitment to excellence, innovation, and reliability sets us apart. Our culture thrives on collaboration, integrity, and continuous improvement.
Job Overview:
The candidate will be responsible for ensuring a seamless and satisfactory experience for our clients throughout the shipping process. Your primary objective is to assist customers with inquiries, resolve issues, and provide support from the moment they request information about our services until the successful delivery of their goods.
Responsibilities:
• Customer Assistance: Act as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally via phone, emails, social media or in-person interactions.
• Order Processing: Manage the processing of orders, including arranging pickups, and coordinating…
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