JOB DETAILS:
Job Overview:
The IT Pillar Tech provides solutions to problems in the IT Pillar discipline without supervisory approval and will evaluate and select solutions from established operating procedures and scientific procedures.
RESPONSIBILITIES
Key Tasks and Responsibilities:
• General HW support and maintenance, Help Desk activities
• Level 2/3 end-user support
• Workstation moving, fixing, and installation using internally approved methods
• Call Manager maintenance and telephone sets
• Software package creation
• SW installation
• Local Backup system administrator
• Training sessions on all technology changes
• Work closely with the EDS team, and ensure knowledge-sharing
• Perform Introductory Onboarding training
• Ensure that VIP users are properly managed, and their needs are taken care of
• Reach out to other members / escalate as necessary to ensure customer…
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