Customer Support Representative job at Wave Mobile Money

JOB DETAILS:
How you’ll help us achieve it
Our Customer Support team is dedicated to delivering exceptional service and ensuring our users have a seamless experience as they interact with our various products. They handle customer inquiries, resolve issues, and provide valuable feedback to improve our services. Representing Wave with professionalism and dedication, our support team helps us build trust and maintain strong sustainable relationships with our users and partners.

In this role you’ll;
• Conduct outgoing calls to our customers, with a focus on those who speak Langi, Acholi, and Alur.

• Respond promptly to incoming calls from customers, addressing their questions and concerns.

• Administer customer satisfaction surveys to gather feedback and identify areas for improvement.

• Accurately report bugs to the engineering team and escalate issues when necessary.

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