JOB DETAILS:
Customer Service officer is responsible to attend and complete all assigned service tasks on time. The role expects to reach our customers as soon as we can, serve them, retain them by solving their problems and leave them happy. The role includes installations audits, reinstallations, replacing defective parts, customer experience/usage surveys and re-educating customers whenever necessary.
Reports to: Customer Service Supervisor
Internal Overview
This position is for people who have proven their capabilities as customer servicing and are ready to attend customers for servicing in collaboration with the sales and field service departments. They continue serving customers and provide customer feedback, ensure customer satisfaction after servicing, lesson learned and viable solutions for each task solved. Good communication skills, problem solving skills and flexibility are key to serving our customers better.
Responsibilities and Duties
Your responsibilities focus on customer service, including (a) Attending to assigned tasks and…
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