JOB DETAILS:
Job Purpose:
The Customer Service Manager at Vivo Energy Uganda is responsible for leading and managing the customer service team, ensuring the delivery of exceptional service to customers and establishing strong relationships with key stakeholders. The Customer Service Manager will be responsible for managing customer inquiries, resolving issues, and implementing customer service strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
• Lead and manage the customer service team, providing guidance, coaching, and support to ensure optimal performance
• Develop and implement customer service strategies to improve customer experience, increase customer satisfaction, and drive customer loyalty
• Monitor and evaluate customer service performance, identifying areas for improvement and implementing necessary changes
• Establish and maintain effective relationships with key stakeholders, including customers, suppliers, and internal teams
• Resolve customer…
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