JOB DETAILS:
About the role:
As the Customer Service Manager for Africa, you will play a pivotal role in guiding and managing the customer service team with a customer-centric vision, placing customers at the forefront to ensure Sun King’s customer satisfaction ratings exceed industry standards. Your duties will include managing performance KPIs, fostering a customer-centric culture, and driving stakeholder engagement in alignment with business goals.
What you would be expected to do:
• Manage Contact Center Operations while driving focus…
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