Customer Service Manager (CSM) job at United Bank for Africa (UBA)

JOB DETAILS:
JOB OBJECTIVE(S)
To facilitate provision of quality customer service delivery through efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures/processes and regulatory guidelines.
To provide overall leadership/direction at the branch level and continually enhance team performance to delight customers through excellent banking hall touch point experience.

DUTIES & RESPONSIBILITIES
• Champion effective/efficient implementation of bank-wide policies with respect to branch operations in line with overall Bank policies.
• Conduct daily, weekly, and monthly as applicable GL Accounts proofs and review of aging items for timely resolution/reconciliation in line with GL…

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